FAQ


I am having trouble ordering. What am I doing wrong?

If you are using Internet Explorer as your browser it may be the problem. We recommend using Chrome, FireFox or Safari. If the problem persist please contact us at gincreekkitchen@gmail.com and we would be happy to help you complete an order! 

How much does shipping cost?

It's easy. $8.00 flat rate shipping and free shipping on all orders over $100 for the 48 contiguous states. We keep things simple, you shop and we ship.

Alaska and Hawaii are subject to a flat rate shipping fee of $20 with a minimum purchase of $20. This is due to the extremely high cost to ship items from Tennessee to those states. 

What is your return policy?

All sales are final. Please read all product descriptions carefully and purchase with a purpose. We are not able to accept any returns. 

If your item is damaged upon arrival please take photos and email them to gincreekkitchen@gmail.com within 3 days of delivery. We will do everything we can to make it right! 

How will my products be shipped?

In order to keep shipping costs affordable we will use UPS, Fedex or USPS to ship your items. If you purchase multiple items they may be sent in more than one box. 

When will my products ship? 

All orders will ship within 3 business days of purchase. We want you to get your new item just as much as you do. You will get an email with tracking information as soon as your item ships. 

Do you ship out side the USA?

Unfortunately, no. We do not ship internationally at this time.